FAQS
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Products & Materials
Are products made with natural safe materials?
All goods are crafted with premium natural raw materials, free of harsh additives, gentle and safe for daily use.
Is custom design service available?
We offer personalized customization for nails, crystal ornaments and aromatherapy sets to match your unique preferences.
Usage & Care
How to keep products in good condition?
Keep items away from strong sunlight, high heat, moisture and chemical liquids. Store in dry soft bags and wipe gently regularly.
Will products fade easily?
Exquisite craftsmanship ensures stable color and texture. Proper maintenance can retain original appearance for a long time.
Order & Delivery
How long does delivery take?
Stock items ship within 1-3 working days, customized goods take about 5-12 days. Transit time varies by shipping destination.
Can I adjust orders after payment?
Contact customer service promptly. Modification is allowed before production and shipment.
After-sales Service
Do you accept return and exchange?
Uncustomized defective products support return and exchange within valid time. Custom items cannot be returned.
How to get further help?
Feel free to send inquiries anytime. Our staff will respond and solve your problems within 24 hours.